{"id":9444,"date":"2019-09-13T08:38:28","date_gmt":"2019-09-13T08:38:28","guid":{"rendered":"https:\/\/new.myspeaker.fi\/profiles\/belinda-gerdt\/"},"modified":"2025-06-24T20:49:38","modified_gmt":"2025-06-24T20:49:38","slug":"belinda-gerdt","status":"publish","type":"profile","link":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/","title":{"rendered":"Belinda Gerdt"},"content":{"rendered":"\n
\n
\n

Belinda Gerdt, an internationally recognized leader and author, offers thought-provoking insights into how the customer experience in the digital age sets pioneers apart from the rest. Drawing on over 20 years of experience with some of the world\u2019s leading technology companies, her talks inspire organizations to THINK BIG and elevate company value through customer experience.<\/p>\n

“Digitalization has transformed customer experience, and leveraging technology is what separates pioneers from others. Now is the time to think big! THINK BIG! Our ways of communicating, seeking information, and consuming are rapidly evolving with digitalization. We expect seamless interactions with companies and ease of use (who wants to wait in line at checkout anymore!). And we demand personalized service.\u201d<\/strong><\/p>\n

Belinda Gerdt is one of the few Finnish women to have built an international career within some of the world\u2019s most valuable technology companies. With over 20 years dedicated to developing digital, customer-centric business, she currently serves as CMO at Vodafone Netherlands. Previously, she led international B2B marketing at Philips and has held senior roles at Microsoft\u2019s Western Europe headquarters and Amazon\u2019s EMEA organization in Luxembourg.<\/p>\n

Her fourth book, The Swipe-Right Customer Experience<\/em>, was published in November 2022 with HarperCollins, one of the world\u2019s Big Five publishers. Her previous book, The Customer Experience in the Digital Age<\/em> (Alma Talent, co-authored with Sanna Eskelinen), won the 2019 Kultasulka Award.<\/p>\n

Belinda is an inspiring speaker who draws on international examples and practical insights gained from her extensive career and writing. From her vantage point within the world\u2019s most successful IT companies, she has witnessed the digital transformation across industries and closely follows the latest developments in technology and its role in advancing customer experience. In her own work, Belinda has led the transformation of sales, marketing, and customer experience in her business areas, guiding large, multicultural teams worldwide.<\/p>\n <\/div>\n \n\n<\/div>\n\n\n

\n \n

\n Belinda Gerdt’s most sought-after keynotes: <\/h2>\n\n\n
\n \n
\n\n \n
\n\n<\/svg>\n<\/div>\n
\n\n<\/svg>\n<\/div>\n

\n Customer Experience in the Digital Age <\/h3>\n <\/summary>\n\n
\n
\n <\/div>\n <\/div>\n\n <\/details>\n\n \n
\n\n \n
\n\n<\/svg>\n<\/div>\n
\n\n<\/svg>\n<\/div>\n

\n Digitalization of Business <\/h3>\n <\/summary>\n\n
\n
\n <\/div>\n <\/div>\n\n <\/details>\n\n \n
\n\n \n
\n\n<\/svg>\n<\/div>\n
\n\n<\/svg>\n<\/div>\n

\n Customer Experience Strategies and Transformation <\/h3>\n <\/summary>\n\n
\n
\n <\/div>\n <\/div>\n\n <\/details>\n\n \n
\n\n \n
\n\n<\/svg>\n<\/div>\n
\n\n<\/svg>\n<\/div>\n

\n Succeeding in International Competition <\/h3>\n <\/summary>\n\n
\n
\n <\/div>\n <\/div>\n\n <\/details>\n\n <\/div>\n\n \n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":17888,"menu_order":766,"template":"","profile_category":[332,333,335,336,320,321,322,325,111],"profile_tag":[171,341,289,470,317,186,125,164],"profile_language":[],"class_list":["post-9444","profile","type-profile","status-publish","has-post-thumbnail","hentry","profile_category-customer-experience-speakers","profile_category-economy-speakers","profile_category-internationalization-speakers","profile_category-leadership-speakers","profile_category-attitude-change-speakers","profile_category-creativity-innovation-speakers","profile_category-digitalisation-technology-speakers","profile_category-growth-development-speakers","profile_category-keynote-speakers","profile_tag-creativity-innovation","profile_tag-customer-experience","profile_tag-digitalisation-technology","profile_tag-digitalisation-technology-2","profile_tag-economy","profile_tag-growth-development","profile_tag-leadership","profile_tag-sales-marketing"],"acf":[],"yoast_head":"\nBelinda Gerdt - Customer Experience - Keynote Speaker - MySpeaker Finland<\/title>\n<meta name=\"description\" content=\"Belinda Gerdt\u2019s The Swipe-Right Customer Experience unveils how digital pioneers win with CX in a tech-driven world.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Belinda Gerdt\" \/>\n<meta property=\"og:description\" content=\"Belinda Gerdt\u2019s The Swipe-Right Customer Experience unveils how digital pioneers win with CX in a tech-driven world.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/\" \/>\n<meta property=\"og:site_name\" content=\"MySpeaker Finland\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-24T20:49:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/myspeaker.fi\/wp-content\/uploads\/sites\/7\/2019\/09\/SPOKEPERSON-8.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/\",\"url\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/\",\"name\":\"Belinda Gerdt - Customer Experience - Keynote Speaker - MySpeaker Finland\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/myspeaker.fi\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2019\\\/09\\\/SPOKEPERSON-8.jpg\",\"datePublished\":\"2019-09-13T08:38:28+00:00\",\"dateModified\":\"2025-06-24T20:49:38+00:00\",\"description\":\"Belinda Gerdt\u2019s The Swipe-Right Customer Experience unveils how digital pioneers win with CX in a tech-driven world.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/#primaryimage\",\"url\":\"https:\\\/\\\/myspeaker.fi\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2019\\\/09\\\/SPOKEPERSON-8.jpg\",\"contentUrl\":\"https:\\\/\\\/myspeaker.fi\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2019\\\/09\\\/SPOKEPERSON-8.jpg\",\"width\":500,\"height\":500,\"caption\":\"Puhuja Belinda Gerdt\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/keynote-speakers\\\/belinda-gerdt\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hem\",\"item\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Profiles\",\"item\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/profiles\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Belinda Gerdt\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/\",\"name\":\"MySpeaker Finland\",\"description\":\"Muutamme maailmaa puheella.\",\"publisher\":{\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/#organization\"},\"alternateName\":\"MySpeaker Oy\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/#organization\",\"name\":\"MySpeaker Finland\",\"url\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/myspeaker.fi\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2024\\\/04\\\/MySpeaker_Logo_dark-2.png\",\"contentUrl\":\"https:\\\/\\\/myspeaker.fi\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2024\\\/04\\\/MySpeaker_Logo_dark-2.png\",\"width\":805,\"height\":116,\"caption\":\"MySpeaker Finland\"},\"image\":{\"@id\":\"https:\\\/\\\/myspeaker.fi\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/myspeakerfin\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Belinda Gerdt - Customer Experience - Keynote Speaker - MySpeaker Finland","description":"Belinda Gerdt\u2019s The Swipe-Right Customer Experience unveils how digital pioneers win with CX in a tech-driven world.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/","og_locale":"en_US","og_type":"article","og_title":"Belinda Gerdt","og_description":"Belinda Gerdt\u2019s The Swipe-Right Customer Experience unveils how digital pioneers win with CX in a tech-driven world.","og_url":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/","og_site_name":"MySpeaker Finland","article_modified_time":"2025-06-24T20:49:38+00:00","og_image":[{"width":500,"height":500,"url":"https:\/\/myspeaker.fi\/wp-content\/uploads\/sites\/7\/2019\/09\/SPOKEPERSON-8.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/","url":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/","name":"Belinda Gerdt - Customer Experience - Keynote Speaker - MySpeaker Finland","isPartOf":{"@id":"https:\/\/myspeaker.fi\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/#primaryimage"},"image":{"@id":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/#primaryimage"},"thumbnailUrl":"https:\/\/myspeaker.fi\/wp-content\/uploads\/sites\/7\/2019\/09\/SPOKEPERSON-8.jpg","datePublished":"2019-09-13T08:38:28+00:00","dateModified":"2025-06-24T20:49:38+00:00","description":"Belinda Gerdt\u2019s The Swipe-Right Customer Experience unveils how digital pioneers win with CX in a tech-driven world.","breadcrumb":{"@id":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/#primaryimage","url":"https:\/\/myspeaker.fi\/wp-content\/uploads\/sites\/7\/2019\/09\/SPOKEPERSON-8.jpg","contentUrl":"https:\/\/myspeaker.fi\/wp-content\/uploads\/sites\/7\/2019\/09\/SPOKEPERSON-8.jpg","width":500,"height":500,"caption":"Puhuja Belinda Gerdt"},{"@type":"BreadcrumbList","@id":"https:\/\/myspeaker.fi\/en\/keynote-speakers\/belinda-gerdt\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hem","item":"https:\/\/myspeaker.fi\/en\/"},{"@type":"ListItem","position":2,"name":"Profiles","item":"https:\/\/myspeaker.fi\/en\/profiles\/"},{"@type":"ListItem","position":3,"name":"Belinda Gerdt"}]},{"@type":"WebSite","@id":"https:\/\/myspeaker.fi\/en\/#website","url":"https:\/\/myspeaker.fi\/en\/","name":"MySpeaker Finland","description":"Muutamme maailmaa puheella.","publisher":{"@id":"https:\/\/myspeaker.fi\/en\/#organization"},"alternateName":"MySpeaker Oy","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/myspeaker.fi\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/myspeaker.fi\/en\/#organization","name":"MySpeaker Finland","url":"https:\/\/myspeaker.fi\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/myspeaker.fi\/en\/#\/schema\/logo\/image\/","url":"https:\/\/myspeaker.fi\/wp-content\/uploads\/sites\/7\/2024\/04\/MySpeaker_Logo_dark-2.png","contentUrl":"https:\/\/myspeaker.fi\/wp-content\/uploads\/sites\/7\/2024\/04\/MySpeaker_Logo_dark-2.png","width":805,"height":116,"caption":"MySpeaker Finland"},"image":{"@id":"https:\/\/myspeaker.fi\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/myspeakerfin\/"]}]}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"MySpeaker Finland","distributor_original_site_url":"https:\/\/myspeaker.fi\/en\/","push-errors":false,"_links":{"self":[{"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/profile\/9444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/profile"}],"about":[{"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/types\/profile"}],"author":[{"embeddable":true,"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/media\/17888"}],"wp:attachment":[{"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/media?parent=9444"}],"wp:term":[{"taxonomy":"profile_category","embeddable":true,"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/profile_category?post=9444"},{"taxonomy":"profile_tag","embeddable":true,"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/profile_tag?post=9444"},{"taxonomy":"profile_language","embeddable":true,"href":"https:\/\/myspeaker.fi\/en\/wp-json\/wp\/v2\/profile_language?post=9444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}